FAQs

Q: Can I return an item?

Easy Returns Window: Return within 7 days of delivery. Condition: Must be unused, unopened, and in original packaging. Exclusions: Opened cosmetics, health products, and sale items cannot be returned. Cost: Customer covers return shipping (unless the item arrived damaged). How to Return Email info@glowtique.co.za with your order number. Follow the instructions provided by our team. Once approved, your refund is processed within 5–10 business days.

Where do you ship?

We ship nationwide across South Africa. Shipping details, rates, and estimated delivery times will be provided at checkout.

What is your return policy?

We aim for your complete satisfaction. Please review our detailed Returns & Exchanges Page page for information on eligibility and the steps to initiate a return.

Are your products authentic?

Yes, Glowtique specializes in authentic Korean skincare and beauty products sourced from trusted brands.

What payment methods do you accept?

We accept a variety of secure payment methods, including Visa, Mastercard, Apple Pay, Google Pay, EFT and more. Provided and secured by Payfast.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number. You can use this to monitor your delivery status.

Can I return an item?

Easy Returns

Window: Return within 7 days of delivery.
Condition: Must be unused, unopened, and in original packaging.
Exclusions: Opened cosmetics, health products, and sale items cannot be returned.
Cost: Customer covers return shipping (unless the item arrived damaged).