Returns, Exchanges & Refunds

🔄 1. Return Window & Eligibility

We want you to shop with absolute peace of mind. If you change your mind about a purchase, you have a 7-day return window starting from the calendar day your parcel is marked as delivered by the courier. To be eligible for a return, the item must be entirely unused, unopened, with all original protective factory seals perfectly intact, and in its original retail packaging in a 100% saleable condition.

🚫 2. Non-Returnable Items

To adhere to strict public health, hygiene, and consumer safety standards, we cannot accept returns, offer exchanges, or issue refunds for:

• Cosmetics, skincare, or personal health products that have been unsealed, opened, or tested.
• Perishable consumer items.
• Merchandise explicitly purchased on final clearance or promotional warehouse sales.

✨ 3. Damaged, Defective, or Incorrect Items

If a product arrives damaged during transit, features an inherent manufacturing defect, or if we mistakenly packed the incorrect item, we will resolve it immediately. Please inspect your order upon delivery and contact us within our 7-day policy window at info@glowtique.co.za with your order number and clear photographs of the product’s condition. In these instances, we will arrange and cover 100% of the courier costs to exchange the item or issue a full refund.

💳 4. Return Shipping Methods & Fees

• How to Return: All returns are completed by mail/courier. We do not accept physical in-store drop-offs.
• Shipping Costs: For standard change-of-mind returns or product variant exchanges, the customer is responsible for booking and paying for the return courier shipping fees. For exchanges, the customer also covers the delivery fee for sending the replacement product out. Original shipping fees are non-refundable.
• Restocking Fees: Glowtique charges **R0.00 (Zero)** restocking fees for all valid returns.

💰 5. Inspection, Approvals & Refund Processing

Once your returned package reaches our facility, our quality control team will inspect the item to verify its condition. We will send you an email notification confirming whether your return or exchange has been formally approved or rejected based on the condition of the items received.

If approved for a refund, the payment reversal will be authorized immediately back to your original payment method (or via secure electronic bank transfer). These funds will clear into your account within 5–10 business days, depending entirely on your banking institution’s standard processing cycles.

📝 6. Step-by-Step Instructions to Initiate a Return

Please do not ship items back to us without receiving an authorization first. Follow these simple steps:

1. Send an email to info@glowtique.co.za containing your original order number and a brief note specifying your request (Return, Exchange, or Refund).
2. Our team will review your email and reply with precise shipping label instructions and the correct return delivery address.
3. Securely package the item in its original shipping box to prevent transit damage, and hand it over to your chosen courier service.